Support

Use this form below if you have a specific support request for our Animals of Costa Rica App. Please try to provide as many details as possible so that we can reproduce the issue and get back to you with solutions.

For other purposes besides App support please use our standard contact form.

Name *

First

Last

Email *

Please enter your email, so we can follow up with you.

App version & App DB version *

App->About & More->Animals of Costa Rica, e.g. v1.5.10
App->About & More->Database, e.g. v2020-04-20.pr35

Platform *

Android (Google)
iOS (Apple)

Operating System Version

Android: Settings->About Phone->Android version. e.g. 9.0.0
iOS: Settings->General->About->Software Version. e.g. 12.4.6

Phone/Tablet Model

e.g. Samsung Galaxy S8 or iPhone 7 Plus.
Note: Tablets and iPads are not yet officially supported.

Available internal storage

Android: Settings->Storage->Internal Storage
iOS: Settings->General->About->Available.

Subject *

Message *

What has happened? How did it happen? When did it happen (date, time & timezone). Try to provide as many details as possible.